Database Help

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Interactive Map of our Data Resources Room - find out where specific databases can be accessed, and what software is available on our workstations.

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Off-Campus? Use VPN

If you are currently off-campus, you may need to use either a Windows VPNpdf document, or a Mac VPN connectionpdf document to access some library databases, e-journals, and e-reserve readings. More help on the VPN.

new serviceThe new Fuqua Cisco VPN client is now also available for iPhone, iPod Touch and iPad.pdf document

More information on the VPN for non-Fuqua Duke users .

Printing in the Library

Detailed instructions on how to print to Library printers from yourlaptop are located HERE. The Library printers have the following locations, printer names and IP addresses:

  • Library Data Resources Room : LIBRARY-DB1 : 10.148.62.38
  • Library Data Resources Room : LIBRARY-DB2 : 10.148.62.174
  • Library Data Resources Room : LIBRARY-DB3 : 10.148.62.147
  • Circulation Area Copy Room : Xerox-LIB209 : 10.148.62.40 (use for large print jobs)

Connecting to Databases

  • Always connect to Ford Library and Duke Libraries databases from our database pages, or from within the Duke Libraries MetaLib portal.
  • Don't browse directly to a database web site and try to login there unless you've been issued an account on that database. Only two databases (Frost & Sullivan and Mintel) require separate accounts.
  • You don't need usernames and passwords for each Library database. If you follow a link directly from our database pages, you'll either be connected automatically, or asked to enter your Duke NetID and password.

Passwords

  • If you follow a link to a database and receive a password prompt, the screen you see should look like this:

netid login image

or this:

login dialog box image

Enter your Duke NetID and password in whichever of these login methods appears.

Browser Add-Ons & Cookies

  • If you've installed additional toolbars (e.g. Google or Yahoo) in your web browser, some of their features may disrupt your access to Library databases. Please disable or un-install Google Web Accelerator, and disable the pop-up blockers built into the Yahoo and Google toolbars.
  • Your browser must be set to allow pop-ups from many of our database sites, and to allow cookies that come from the database site (1st party cookies).

Trying Again

  • If you've mistakenly entered login information at a database site, or lose your connection for some other reason, you should clear your browser's cache and cookies before re-trying your access to a database site from our web pages.
  • To clear your browser cache and cookies in MS Internet Explorer 7/8: choose Tools/Safety...Delete Browsing History....and tick the boxes for Temporary Internet Files, and Cookies, and then click "Delete.
  • To clear your browser cache and cookies in MS Internet Explorer 6: choose Tools...Internet Options (General tab)....Delete Temporary Internet Files, and ....Delete Cookies.
  • To clear your browser cache in Firefox: press Shift+Ctrl+Del, check the "Clear Cache" and "Clear Cookies" boxes, (uncheck the other boxes!), and then click the "Clear Private Data" button.

Firewalls

  • Some users may set their firewalls and browsers (Opera & Firefox) to block referring URLs in the browser from being sent to a web site. This will cause your connection to some of our databases to fail. When working with Library databases, your browser and firewalls should always be set to pass the referring URL.
  • In many cases, you won't be able to access VPN databases, e-journals, or e-reserves if you are connected to the internet via a corporate or business network. These networks often have server firewalls that disrupt VPN authentication.

Updated on: 04/14/14