Ford Library at The Fuqua School of Business

Thank you for your interest; but due to a University-wide hiring freeze in effect at Duke, we are no longer accepting applications for this position at this time.

Library Assistant, Senior – Circulation & Reference - Job Opening

Title: Library Assistant, Senior, 40 hrs/wk
Classification: Level 8, Paraprofessional Library Staff
Unit/Department: The Ford Library, The Fuqua School of Business
Supervisor: Collection Services Librarian

Overview

The Library Assistant, Senior is a full-time, 40 hour per week position that provides essential public services to Duke University faculty, students and staff, as well as visitors to the Ford Library. Responsibilities include: circulation support, interlibrary loans, student training and reference support. The incumbent in this position communicates continually with library users including faculty members, students and staff at the Fuqua School of Business and throughout Duke University and uses a wide variety of computer and library software.

The Library Assistant, Senior for circulation and reference reports to the Access Services Librarian with a dotted line relationship to the Associate Director for Public Services at the Ford Library.

Responsibilities

Manage interlibrary borrowing and lending  (35% or 2.5 hours per day)

Manage all interlibrary borrowing (ILB) services for Fuqua students, staff and faculty and all interlibrary lending services (ILL) to other academic libraries.

Examples

• Searching for and ordering requested books in OCLC WorldShare (ILB).
• Communicating with interlibrary patrons regarding due dates, questions, or problems.
• Maintaining and updating interlibrary records in WorldShare, ILLiad, and hard copy.
• Reviewing requests before lending to ensure item is not high demand, new, rare, or used for reserves.
• Troubleshooting and resolving problems.

Train and Supervise Circulation Student Employees (35%, or 2.5 hours per day)

Train and supervise up to 30 student employees to provide prompt and consistent service to Ford Library patrons and greater Duke Community.

Examples

• Training all student circulation employees.
• Creating or updating training materials and assessment tools as necessary.
• On Monday through Friday, ensuring that the library is open on time and that the circulation desk is appropriately staffed.
• Scheduling library services, including but not limited to: Changing library hours in ALEPH, adding and removing students from Grouper, updating times when library will be closed in Transact software, and updating door access times for students & the public in Transact.
• Providing student employee supervision.

Provide Reference Service (Time varies, averages 10%, or 1 hour per day)

Examples

• Assisting users with business databases at reference desk daily on rotating basis.
• Staffing reference desk one hour per day and additional time as needed for backup.
• Monitoring the “Ask a Librarian” chat box.

Provide Circulation Support (10%, or 1 hour per day)

Resolve problems with Ford Library patrons, collections and equipment.

Examples

• Managing library hold requests (tracking down missing items, removing expired items, troubleshooting, etc.)
• Determining if damaged, lost, or missing items can be repaired or found.
• Creating Lost, Missing, or Damaged Item Reports, including statistics and data used to determine if replacement or withdrawal is preferred.
• Answering patron circulation questions and resolving problems.
• Maintaining copiers and database printers, working with other Fuqua departments including IT and the BMO.

Collection and Mail Support (10%, or 1 hour per day)

Provide support for the mail and newspaper collections.

Examples

• Picking up mail, newspapers, and packages from the mailroom.
• Processing, archiving, shelving and distributing serials to Fuqua departments.
• Following up on problems.

Requirements

Education/Training

Four years of post-secondary education or equivalent combination of relevant education and experience preferred.

Experience

The position requires strong interpersonal and communication skills to interact effectively with faculty members, students and staff at the Fuqua School of Business and Duke University. Also required is demonstrated proficiency with computer and library software, such as MS Word, Excel, Access, WorldShare, ILLiad, ALEPH, and Endeca/Blacklight; experience training and supervising students or employees; the ability to work independently and as a team; to effectively organize and prioritize daily work; and a demonstrated commitment to providing outstanding customer service.

Preferred

Prior library reference and circulation experience is desired.

How To Apply

Duke University prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information. Duke is committed to recruiting, hiring, and promoting qualified minorities, women, individuals with disabilities, and veterans.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.